Shipping Policy

What Do You Charge for Shipping?

We offer standard free shipping on all U.S. orders, excluding Hawaii and Alaska. We take 10-14 business days (Monday-Friday, excluding US National Holidays) to process your order.

What Is the Process of Your Shipping? 

After we process your order and dispatch it, you will receive a shipment notification email that contains:

The tracking number of your order.

You can use this number to track where your package is at any time and see the estimated delivery date. 

We ship all orders via FedEx, DHL or UPS.

Most of our packages arrive within 10 to 14 business days.

Do You Provide International Shipping? 

We offer free return shipping (the U.S. states only) and honor a 100% money-back guarantee.

For international shipping (outside the US): email us at info@Onzlay.com

How Long Does It Take to Deliver?

The delivery time solely is based on the kind of product you ordered, and as well as the location of the delivery address. Normally, the delivery takes place in 10 days for up to 3 weeks. But some Products may take up to 3 months to weave. So, it really depends but our customer service will inform you of the delivery date of the given product before you place your order.

 How To Cancel My Order Once I Place It?

You can cancel your order until before we dispatch it from the warehouse for shipment and delivery. To cancel your order, send us an email at info@onzlay.com with the cancellation request, the reason for cancellation, and your order number. Orders that are dispatched and out for delivery are not liable to cancel.

Please Carefully Inspect Your Product Upon Arrival for Any Visible or Concealed Damage

For any visible damage, write a description of the damage and send your copy to Onzlay as soon as possible. And if the damage is irreparable and not because of shipping, the merchandise should be refused.

For any concealed damage, contact Onzlay for further proceedings. You should immediately contact our Customer Service Department by writing an email: info@onzlay.com