Below is everything you need to know about shipping, delivery timelines, cancellations, and what to do if your order arrives damaged.
We offer standard free shipping on all U.S. orders, excluding Hawaii and Alaska.
Orders typically take 10–14 business days (Monday–Friday, excluding U.S. national holidays) to process.
After we process and dispatch your order, you will receive a shipment notification email with your tracking number. You can use it to check your package location and estimated delivery date anytime.
| Carrier | We ship via FedEx, DHL, or UPS. |
|---|---|
| Tracking | A tracking number is emailed once your order is dispatched. |
| Typical delivery | Most packages arrive within 10–14 business days after dispatch. |
We provide free return shipping within the U.S. states only and honor a 100% money-back guarantee according to our return policy.
For international shipping requests (outside the U.S.), please email: info@onzlay.com
Delivery time depends on the product and your delivery location. Most orders arrive within 10 days to 3 weeks.
Some made-to-order items may take longer. If an item requires an extended timeline, our customer service team will inform you of the estimated delivery date before you place your order.
You may cancel your order before it is dispatched from the warehouse. To request a cancellation, email us at info@onzlay.com and include:
Orders that have been dispatched and are out for delivery are not eligible for cancellation.
Please carefully inspect your product as soon as it arrives for any visible or concealed damage.
If your package shows visible damage, document the issue and email a description (and photos, if possible) to info@onzlay.com as soon as possible. If the damage is irreparable and not caused by shipping, the merchandise should be refused.
If the outer packaging looks fine but the product is damaged, contact us for next steps. Email our customer service team at info@onzlay.com for further proceedings.